Boost Disability Support Services

Boost Disability Support Services is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

Who We Are

Boost Disability Support Services provides personalised disability support services to NDIS participants across Ipswich and surrounding areas.

What Information We Collect

We may collect personal information including:

• Full name
• Address
• Phone number
• Email address
• Date of birth
• Emergency contact details
• NDIS participant information
• Health or support-related information relevant to your care
• Billing and payment details
• Information provided through forms, emails, phone calls, or our website

We only collect information necessary to provide our services safely and effectively.

How We Collect Information

We may collect information when you:

• Contact us through our website
• Submit an enquiry form
• Speak with our team
• Engage our services
• Provide documents or referrals
• Communicate with us via email, phone, or social media

We may also receive information from carers, guardians, support coordinators, health professionals, or the NDIS where authorised.

How We Use Your Information

Your information may be used to:

• Deliver disability support services
• Manage your care and supports
• Communicate with you about services and appointments
• Process invoices and payments
• Meet legal and NDIS compliance obligations
• Improve our services and website
• Respond to enquiries and feedback

We only use personal information for purposes directly related to the services we provide.

Disclosure of Information

We respect your privacy and will never sell your personal information.

We may share information with:

• NDIS representatives
• Support coordinators
• Healthcare professionals
• Government or regulatory bodies where required by law
• Third-party service providers assisting with business operations

Information is only shared where necessary, authorised, or legally required.

Storage and Security

Boost Disability Support Services takes reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.

Information may be stored electronically or in secure physical records. Access is limited to authorised personnel only.

Website & Cookies

Our website may use cookies and analytics tools to improve user experience and understand website traffic.

Cookies do not identify you personally but may collect anonymous browsing information. You can disable cookies through your browser settings if preferred.

Access to Your Information

You may request access to the personal information we hold about you or request corrections if information is inaccurate or outdated.

To request access or updates, please contact our team using the details below.

Third-Party Links

Our website may contain links to third-party websites. Boost Disability Support Services is not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, services, or business practices. Updated versions will be published on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Boost Disability Support Services
Ipswich, Queensland, Australia
Email: info@boostdss.com.au
Phone: 0413 512 203

We are committed to protecting your privacy and maintaining your trust.